Shipping Policy
All orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Domestic Shipping Rates and Estimates
For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.
For simple flat rate shipping: We offer Free flat rate shipping within Sweden.
Shipping Options
Postnord SE
1 to 3 business days
FREE
Climate Compensating Shipping
1 to 3 business days
20 SEK
International Shipping
We offer international shipping to the following countries: ESS COUNTRIES
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. LYLA is not responsible for these charges if they are applied and are your responsibility as the customer.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status on our website. Please allow 48 hours for the tracking information to become available. If you haven’t received your order within 3 days of receiving your shipping confirmation email, please contact us at lylasweden2@gmail.com with your name and order number, and we will look into it for you.
Refunds, returns, and exchanges
We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.
In the event that your order arrives damaged in any way, please email us within 72 hours at lylasweden2@gmail.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at lylasweden2@gmail.com