We strive to process and ship orders promptly within 24-48 hours of placement.

Once your order has been dispatched, you will receive an email notification containing tracking information. Upon receiving the dispatch email, you will find detailed tracking information to monitor the progress of your order. Simply use the provided tracking details to track your package through our delivery partner's website.

We always strive to deliver your parcel with the best carrier and service for your country. All information about the shipping times and rates by country can be found on our shipping page

Once you’ve sent your items back to us, you should receive your refund within 10 working days after the items have reached our warehouse.

You can track the progress of your return using the provided track and trace of your chosen carrier which indicates when the package reaches our warehouse. The 10-workday processing period commences from this point onward. Once the refund has been issued, you will receive a notification. Please be aware that it may take up to 3 days for the refund to reflect in your bank account. If you haven’t received your refund in this timeframe, please email info@lyla.se or contact us so we can investigate this for you.

We use a return period of 14 days during which the customer may return his or her package without giving any reason. These 14 days start when the package is received. Please note that the return shipment must be sent back to us within these 14 days.

Return conditions

must be unused and in pristine condition with all the tags still attached.

For items purchased in the sale, LYLA does not offer the possibility for a refund. These items can only be exchanged for an other item from the collection or can be redeemed for store credit.

Shipping costs are not refundable.

Making a return is easy! Here's what you need to do:

1. Within 14 days of receiving your order, send an email to info@lyla.se indicating that you want to exchange one or more products.
2. Our team will promptly provide you with return instructions.
3. Follow the provided instructions to complete the return process.

RETURN ADRESS:
LYLA
BOX 29110
100 52 STOCKHOLM
SWEDEN

We offer a variety of payment methods to make your shopping experience convenient and secure. Here are the payment methods we currently accept:

Credit or Debit Cards: We accept major credit and debit cards, including Visa, Mastercard, American Express.

Local payment methods: We accept local payment methods in some countries, such as IDEAL, BanContact, or Sofort. Swish.

Klarna: Buy Now, Pay Later. Depending on your location, we are offering Klarna so you can buy now and pay for your order later.

Mobile Payment Services: Depending on your location, we may accept mobile payment services such as Apple Pay, Shop Pay, and Google Pay

Gift Cards or Store Credit: If you have a gift card or store credit issued by us, you can use it to pay for your purchases.

Please note that the availability of payment methods may vary depending on your location and the specific products you're purchasing. If you have any questions about payment methods or need assistance with your payment, please don't hesitate to contact our customer support team.

We advise you to check the size guide on the product page. You can find this by clicking on "size finder" which is located right below the size selector. By doing so, you will find the perfect size for you.

Our jewelry is made from stainless materials to ensure durability and high quality. To maintain their shine and maximize longevity, we recommend following these care instructions:

- Store your jewelry in the provided silk pouch or box when not in use.

- Avoid contact with water, perfume, lotions, hairspray, and other chemicals.

- Do not store your jewelry in the bathroom or other humid environments.

- Remove your jewelry before showering, sunbathing, exercising, or sleeping.

- Ensure your skin is completely dry before putting on your jewelry after bathing or applying skincare products.

- Certain medications and supplements may affect the jewelry due to substances released by the body.

- Clean your jewelry after each use to remove dirt, makeup, skin oils, salts, and other residues.

No, our jewelry is made from high-quality stainless materials designed to resist rust and tarnishing. However, to maintain its original shine and longevity, we recommend following our care instructions, such as avoiding direct contact with water, perfumes, and lotions. With proper care, your jewelry will stay beautiful for years to come!

No, our jewelry is made from high-quality stainless steel that is completely nickel-free or within safe limits under EU regulations. It is safe for sensitive skin and designed to be hypoallergenic. If you have a known nickel allergy, you can wear our pieces with confidence and comfort.

To purchase a gift card, simply visit our website and navigate to the gift cards section. From there, you can choose the desired amount for the gift card and add it to your cart. During the checkout process, you can provide the recipient's email address and a personalized message if you'd like to send the gift card directly to them.

Once the purchase is complete, the gift card will be delivered electronically to the recipient's email inbox, along with instructions on how to redeem it. Recipients can then use the gift card to shop for their favorite items on our website at their convenience.

All our jewelry comes in a zip bag or silk pouch for safe storage. If you're looking for a more elegant presentation, you can purchase a premium gift box at checkout to make your gift more special.

We stand behind the quality of our products and aim to address any concerns or issues promptly. Our warranties typically cover manufacturing defects and workmanship issues for a specified period from the date of purchase. However, please note that warranty terms and conditions may vary between products.

We strive to process and ship orders promptly within 24-48 hours of placement. Once your order has been dispatched, you will receive an email notification containing tracking information. Upon receiving the dispatch email, you will find detailed tracking information to monitor the progress of your order. Simply use the provided tracking details to track your package through our delivery partner's website.

Yes, we offer expedited shipping options for customers who need their orders to arrive more quickly. You can select expedited shipping during the checkout process for an additional fee. As we want to provide you with the best service at all times we even offer free express shipping over a certain amount. For our customers in the Sweden we also offer Next Day delivery if you need your items already tomorrow! Visit our shipping page for rates and lead times per country.

We deliver worldwide. LYLA orders are shipped with our trusted carrier POSTNORD and local carriers.

Visit our shipping page for rates and lead times per country.

We don't like to keep you waiting, therefore your order is processed directly from our Swedish warehouse within 24-48 hours after it being placed.

Orders received on weekdays before 15:00 CEST, are dispatched the same day. Orders placed after this time will be sent on the following day. Weekend orders are scheduled for shipment on Mondays.

The estimated shipping duration as stated in the check out and on our shipping page commences from the day your order is dispatched.

As we move fast it is not possible to make changes or cancel your order after it being placed. In case you do require assistance from us about receiving your order, we are here to assist you. Please contact our Customer Support team for any inquiries;info@lyla.se

Our shipping rates are calculated based on the destination of your order and the total value of your order. Here's what you need to know about our shipping costs:

Domestic Shipping (Sweden):For orders within Sweden, we offer free shipping on all purchases over 499 SEK. Orders below this threshold are subject to a flat-rate shipping fee of 39 SEK. We utilize reliable local carriers to ensure your items reach you in a timely manner.

European Union Shipping:For our European Union customers, we offer competitive shipping rates starting from 39 SEK. The exact shipping cost will be calculated during the checkout process based on your location and the value of your order.

International Shipping:For orders outside the European Union, we offer international shipping starting from 39 SEK. Similar to EU shipping, the precise shipping cost will be determined during checkout based on your location and the value of your order.

Expedited Shipping:Need your order in a hurry? We also offer expedited shipping options for select destinations. The cost for expedited shipping will be provided during the checkout process, allowing you to choose the best option to meet your needs.

Additional Information:

- Please note that Custom Duties and Taxes are included and covered for your order.
- Orders are typically processed and dispatched within 1-2 business days, with delivery times varying depending on your location.
- You will receive a confirmation email with tracking information once your order has been dispatched, allowing you to monitor its journey to your doorstep.

Write a clear and concise answer to guide your customers.

Write a clear and concise answer to guide your customers.